Branded Merchandise FAQ Help Center
Where to Buy Branded Merchandise? Corporate Gear Has It!
Contact Corporate Gear
Email: support@corporategear.com
Business Merchandise: Most Frequently Asked Questions
Can I track available inventory online?
Yes! Available Inventory is listed and linked above the Available Sizes section on the item detail pages for most brands. In some cases, brand requirements do not allow inventory to be listed online. Email support@corporategear.com if you can't find inventory availability for your business merchandise.
Can I get my order in-hand by my deadline?
Yes! Corporate Gear offers several options to do so, including our Quick Ship Custom Order Collection, and expedited shipping! Send us an email to request a quote for expedited shipping.
Please note, during peak season Quick Ship Custom Orders and expedited shipping may not be available.
How fast can I get my order?
No matter the order size, or type, like promotional branded products or custom logo merch, you can typically expect your order to ship withinin 2 to 3 weeks on average from proof approval. Proofs are typically sent 2 to 3 business days after your order is placed.
Lead times may vary by brand or product category, please confirm with your dedicated account specialist after your order has been placed.
Help! I am having trouble uploading my logo, what do I do?
Help! I am having trouble uploading my logo, what do I do?
No problem! You can customize your logo later with a dedicated account specialist.
Pro tip: Select "Customize Logo Later with a Dedicated Account Specialist", then click "Add To Cart" and complete the shipping and billing details.
No matter the type of order, from personalized promotional items to custom gifts, you will receive a confirmation email of your order details. We recommend that you reply and send your logo within 24 hours of placing your order, so we can get your proof and decorated products to you faster!
We’ll confirm your decorating process with you and send a proof 2 to 3 business days later, and begin decorating upon your proof approval.
My Order Timelines
When will my custom order be ready?
When will my custom order be ready?
2 to 3 weeks on average after proof approval.
Is Corporate Gear faster than other customizers?
Is Corporate Gear faster than other customizers?
Yes. We can typically work faster because every part of the customization process happens on-site!
Can I get an exact turnaround time before I place my custom order?
Can I get an exact turnaround time before I place my custom order?
Yes! The best ways to find out the turnaround time for specific custom logoed merchandise is to Schedule a Free Consultation with a member of our team.
Help! Can I get custom branded merchandise ASAP?
Help! Can I get custom branded merchandise ASAP?
Yes! Check out our Quick Ship Custom Order Collection.
Peak Season Order Details
What is the peak season for ordering company merchandise?
What is the peak season for ordering company merchandise?
The peak season is September through December.
When can I get my order during peak season?
When can I get my order during peak season?
Orders typically take 5 weeks at a minimum during peak season. We’re committed to providing a great experience during this season and recommend that you place large and complex orders well before your in-hands date!
My Shipping Timelines
How will my branded promotional items be shipped?
How will my branded promotional items be shipped?
By ground. Once your order is shipped, we will email you a tracking number - add us to your contact list so none of our emails go to your spam folder!
To view our shipping costs for branded apparel and corporate merch, click here.
Can I ship my custom corporate apparel or gear to multiple locations?
Can I ship my custom corporate apparel or gear to multiple locations?
We typically ship in bulk to one location as of now. To learn if your order is eligible to ship to multiple locations, please schedule a consultation.
Can I ship my company merchandise internationally?
Can I ship my company merchandise internationally?
Yes! We can ship company merchandise internationally.
Process: shop online, enter PK International as the business name and use our address then contact us directly after you place your online order for an international shipping quote: email support@corporategear.com.
Proof Approval Process
Is my custom proof free?
Is my custom proof free?
Yes, fees may apply for proof edit requests
What format can I send for my proof?
What format can I send for my proof?
Ai, EPS, PDF, JPG, GIF, PNG, or BMP files are preferred.
Will I receive a proof of my custom logo swag before my order is Decorated?
Will I receive a proof of my custom logo swag before my order is Decorated?
Yes, always. We don’t start production until you’ve approved your proof!
Will I be contacted after I place my customized order?
Will I be contacted after I place my customized order?
Yes! No matter the type of order, from personalized promotional items to custom gifts, you will receive a confirmation email of your order details. We’ll send a proof 2 to 3 business days later, and begin decorating upon your proof approval.
Pro tip: If you selected "Customize Logo Later with a Dedicated Account Specialist", we recommend that you send your logo within 24 hours of placing your order, so we can get your proof and decorated products to you faster!
Can I get a physical sample of my corporate swag ideas before ordering?
Can I get a physical sample of my corporate swag ideas before ordering?
Yes! You can become a Key Account Member with Corporate Gear. Here’s how! Schedule a consultaion to learn more about becoming a Key Account Member.
Can I request changes to my proof after placing my order?
Can I request changes to my proof after placing my order?
Yes! Any changes can be made before proof approval, including order sizes, colors, placement, and cancellation.
Companion Products
What are companion products?
What are companion products?
A companion product is any custom apparel piece that’s available in both men’s and women’s options, so you can choose from either to meet the minimum order quantity (MOQ).
How do I know if there is a companion product for my style?
How do I know if there is a companion product for my style?
For your convenience, companion products are listed and linked above the product description on the item detail pages for all companion styles.
My Decoration Options
How do I make sure the logo is how I want it?
How do I make sure the logo is how I want it?
Easily! At check-out, upload your logo and choose your logo location, add any fonts, colors and sizing info you want in the notes field and place your order.
Customization vs. Personalization
These sound similar but they’re different. You can customize and personalize branded apparel and accessories. Item customization is adding your corporate logo, whereas item personalization includes your corporate logo with additional personalized text, like first and last names or team numbers.
Help! I don't know where to start with decoration.
No problem!Our team of Dedicated Account Specialists will help you with every step of your custom order. For complex orders, we recommend you schedule a free consultation.
Decoration Guide
How do I choose embroidery vs. printing vs. laser engraving?
How do I choose embroidery vs. printing vs. laser engraving?
Simple: We do that for you! We know our merchandise, fabrics, and customizing process, and we always include you first to confirm the process and logo placement before we move forward with your order.
Can I get a 101 on your decorating process options?
Can I get a 101 on your decorating process options?
Yes, here you go!
Embroidery - Great for branded apparel, bags and headwear.
Embroidery is precise, professional, and long-lasting, making it an attractive decoration method. Our in-house embroidery department features over 100 heads of embroidery equipment to deliver high-quality embellishment with the fastest turnaround times in the industry.
Screen Printing - Excellent for t-shirts, specific fabrics and materials that can't be embroidered.
Our screen print production is environmentally friendly, featuring the industry's only industrial-grade all-electric press for a longer lasting piece. Corporate Gear applies a no water, no chemicals system to eliminate water waste, and chemical waste in the screen printing process.
Laser Engraving - Perfect for drinkware, tech, and accessories.
Our laser engraving machines rotate the cup a full 360 degrees to ensure the highest quality markings.
Heat Transfer - Great for multi-color logos and safer for some water repellent material that can't be embroidered.
Corporate Gear will apply heat transferring for fabrics and materials that may be damaged if embroidered.
Puff Embroidery - Create a retail look that will bring your brand image to life.
Puff embroidery is a three dimensional effect that raises the stitches off of the garment. It works best with large areas of simple block text or shapes.
For best results we recommend avoiding artwork with small details and fine lines. Contact us to set up your Puff Embroidery file today.
Still looking for more info? Check out our Decoration Guide!
Multiple Logos and Blank Orders
Can I order multiple logos?
Can I order multiple logos?
Yes! A second logo can be added to most of our items. Just select "Add Second Logo." You’ll see a second logo charge of $6 per unit added to your shopping cart. A setup charge may be applied to your order after submitted based upon the item and the decoration method.
Can I order it blank without a logo?
Can I order it blank without a logo?
Yes! Simply order the minimum order quantity (MOQ) and check-out. In some cases, brand requirements will not allow for the sale of blank items. Our team of account specialists will contact you if this is the case.
My Pricing, Minimums and Payment Types
Can I get a price quote on specific products before ordering?
Can I get a price quote on specific products before ordering?
You’ll always see the total price including estimated shipping in your cart. If it feels a little too complex of an order, just schedule a consultation to get feedback and guidance along with a quote.
Will I be charged for my branded gear as soon as I place my order?
Will I be charged for my branded gear as soon as I place my order?
After placing your order, your credit card is authorized and you may see a hold on these funds in your account. Your card will be charged within 7 days of placing your order, your payment can be refunded any time prior to proof approval.
What type of payments do you accept?
What type of payments do you accept?
Debit and Credit Cards
- We accept all major debit and credit cards.
Purchase Order
- Corporate Gear Key Accounts with established credit terms may order online using the Purchase Order option during checkout.
- Contact us to find out if you're eligible to become a Key Account.
Automatic Clearing House (ACH) and Electronic Funds Transfer (EFT)
- For large orders, typically greater than $10,000, we accept ACH/EFT payment and wire transfers.
- Please consult with a member of our team to finalize payment.
Check
- We accept checks for large orders.
- Please consult with a member of our team to finalize payment via check
All Payment Types: Additional Information
- Please note that your order will not be processed until payment is cleared.
Minimum Order Quantity (MOQ) Pricing
What is the Minimum Order Quantity (MOQ):
What is the Minimum Order Quantity (MOQ):
In order to provide all the services that we do, our business requires a minimum order quantity (MOQ) that changes by brand and seasonality. All custom marketing products have a specific MOQ listed on its product page.
What can I do if I need less than the minimum order quantity?
What can I do if I need less than the minimum order quantity?
We know it can be frustrating when you only need a certain number of pieces. You can pair an order with companion products to meet the MOQ. Contact us with additional questions.
Can I order companion pieces to meet the minimum order quantity (MOQ) for my company logo merchandise?
Can I order companion pieces to meet the minimum order quantity (MOQ) for my company logo merchandise?
Yes! For any apparel with a companion product, you can combine the men's and women's styles to meet the MOQ.
Follow these steps in order to reach the MOQ requirements using companion styles:
Follow these steps in order to reach the MOQ requirements using companion styles:
Enter the MOQ that is required on the item detail page customization window.
In the notes section, add the quantity of men’s and women’s products per size and color.
Click ‘ADD TO CART’ and follow the steps to complete your online order. An account specialist will confirm your order quantities, colors, and sizes and share an updated order confirmation with you.
Tracking Inventory Online
Can I track available inventory online?
Can I track available inventory online?
Absolutely! Available Inventory is listed and linked above the Available Sizes section on the product detail pages for most brands. In some cases, brand requirements do not allow inventory to be listed online.
Call (888) 293-5648 if you can't find inventory availability for your items.
Do you have this item?
Do you have this item?
Looking for items not on this site? ParsonsKellogg is our parent company and offers thousands of products from thousands of brands - including both premium apparel as well as day-to-day promotional items like drinkware, pens, tech items, and more. If you’re looking for something that’s not found on our site, please email our team and we’ll refer you to available items!
Refunds and Returns
What happens if my company branded items are lost or damaged during shipping?
What happens if my company branded items are lost or damaged during shipping?
Once you receive your order, please check it for accuracy and quality as soon as possible. If there are any issues with your company branded items, please contact us within 10 days of receipt at: support@corporategear.com
Can I return an order?
Can I return an order?
Sorry! Unfortunately, we do not accept returns on items that have been decorated, except in cases of damaged or incorrect products.
Can I at least return my sample?
Can I at least return my sample?
Please note that all samples are sold at retail value and are provided blank and undecorated. They are also not returnable/refundable.